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How can we help you?
Please have a look at our frequently asked questions.
Cannabidiol (CBD)?
Is CBD legal
CBD (cannabidiol) is legal. It is extracted from the Industrial Hemp plant which is an entirely different plant to the illegal marijuana plant (Cannabis Indica)
Will it make me High?.
Put simply, no it won’t! CBD doesn’t contain any psychoactive properties. Meaning it doesn’t get you high. The psychoactive cannabinoid is THC and it is this compound that gives you the high. None of Honest Hemp™ products contain THC or CBN.
How much do i need to take?
Please check out our ‘What is CBD’ page for all the information you will need on Cannabidiol (CBD)
Also all of our product descriptions come with recommended usage amounts. Check them out here Shop Now.
Payments
What payment methods do you accept?
We accept Visa, Mastercard and American Express. Unfortunately PayPal is unavailable due to the service’s current restrictions on CBD product sales .
Is my payment information secure?
HonestHemp recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax – because HonestHemp ensure that your online purchase details are encrypted using complex logarithm methods.
When will I receive my refund?
If you need to return or exchange an item, please email info@honesthemp.co.uk or use the contact form, stating your name, details, order number and reason for return.
All returns/exchanges will be made no later than 14 days from when your shipment is received.
All items purchased must be in original condition with original packaging.
The customer is responsible for all return shipping charges.
All returns will be refunded to the account used for payment.
No refund allowed for any product after 14 days.
Vape Simple reserves the right to modify these terms/policies.
You agree that you will regularly check and review these terms/policies to keep informed of any changes.
Your Account & Orders
How to log into my account?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Can I cancel my order?
You may cancel any order for Services any time within 14 working days from the day after placing your order, however, you may not cancel once we have started providing any part of such Services to you with your agreement.
You may cancel any order for Goods at any time within 14 working days from the day after receiving your Goods without liability to us.
A working day is any day except Saturday, Sunday and UK public holidays.
You may cancel your order by emailing us at info@homnesthemp.co.uk
If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
How can I change my password?
From your account dashboard you can view and edit your password and account details.
Shipping & Returns
How much is shipping?
Free UK shipping on all over £50
Tracked Second Class delivery
2-3 working days
Tracked Second Class delivery: £3.99
2-3 working days
Tracked First Class delivery: £5.99
1-2 working days
Special delivery: £7.99
Guaranteed Next Working Day – you must order and complete payment by 2pm
Free European shipping on all over £150
Airmail, Tracked & Signed Delivery: FREE
3-8 working days
European Airmail, Tracked & Signed Delivery: £11.99
3-8 working days
Free International shipping on all over £200
Airmail, Tracked & Signed Delivery: FREE
5-12 working days
International Airmail, Tracked & Signed Delivery: £14.99
5-13 working days
*Orders must be placed before 2pm between Monday to Thursday (Saturday Delivery not Guaranteed).
**If an item is returned to us by your local customs office, we can provide a refund minus any postage costs we have incurred. If an item is seized by your local customs office, it will be your responsibility to resolve the issue.
Where does HonestHemp ship to?
We ship worldwide.
How do I return my item?
If you need to return or exchange an item, please email info@honesthemp.co.uk or use the contact form, stating your name, details, order number and reason for return.
All returns/exchanges will be made no later than 7 days from when your shipment is received.
All items purchased must be in original condition with original packaging.
The customer is responsible for all return shipping charges.
All returns will be refunded to the account used for payment.
No refund allowed for any product after 7 days.
Vape Simple reserves the right to modify these terms/policies.
You agree that you will regularly check and review these terms/policies to keep informed of any changes.
Free UK Shipping
On all orders over £50.00
0% THC Free
Most potent & purest CBD products
Secure Checkout
100% secured checkout process
Certified Organic Hemp
C02 Extraction & Lab tested